FREQUENTLY ASKED QUESTIONS

Where is your storefront?

We have two storefront's in metro Detroit! Both locations offer walk-in's and appointments for permanent jewelry

1196 S. Washington Ave
Royal Oak MI

333 S Main St
Rochester, MI 48307

What is difference between gold plated jewelry & gold-filled jewelry?

Gold plated jewelry contains a very thin layer of gold over a base metal (usually brass or copper). The piece is dipped in essentially a gold bath. The amount of gold is about .05%. This means the jewelry will no hold up over time when exposed to water, heat, chemicals, etc. The layer is so small that it exposes the skin to the base metal meaning it’s not hypoallergenic for those with metal allergies. It’s the lowest cost of gold jewelry available.

Gold-filled jewelry has almost 100x more gold than plated does. The gold is bonded to the base metal instead of plated so it can’t rub off. It does not expose the skin to the base metal making it hypoallergenic. The layer of gold is thick enough to make it perfect for everyday wear, and since it’s not solid gold the price point is much more affordable. If you take care of your gold-filled pieces, they can last a lifetime!  

How does the bracelet sizing work?

We recommend measuring your wrist with a soft tape measure (or string and then a ruler!) and adding 1/2”. That makes for a very comfortable fit. Our beaded bracelets are stretchy so the sizing is forgiving and does not need to be exact.
For reference:
Sarah’s wrist is 5.75” and she wears the 6.75” bracelet
Jenna’s wrist is 7" and she wears the 7.5” bracelet

Please reach out to us or leave a order note of the size bracelet you wish to have!

How long does it take for my order to be shipped?

Please allow 3-5 business days for processing, although often times it’s much shorter.

What if my order comes damaged?

Please email us at hello@shopessbe.com immediately! 

What if I forget to use my discount code?

Once in a while we run sales with coupon codes. The discount can only be applied to your order at the time of checkout. 

Personalized Pieces

All personalized items will be shipped how personalization was entered in the order.

All personalized, permanent & presale items are final sale & cannot be modified after purchase has been made.

What is your reweld policy?

The minimalist appearance and ease of wearing permanent jewelry makes it the perfect choice for everyday wear. Despite the fact that you do not take it on and off each day, they are still delicate pieces of jewelry that can break.

Should your bracelet, anklet or necklace:

• Get caught on something

• Break

• Stretch

Visit us at a pop-up, book an appointment or walk-in for a Permanent Jewelry Adjustment! If we are unable to repair the chain or you want to different style chain we will offer you a discount to replace the chain.

Essbe is not liable for lost chains. Permanent jewelry or custom pieces are final sale.