Exchanges & Returns

 We will accept returns and/or exchanges within 30 days of purchase of any unworn, undamaged jewelry. Refund must be returned to the same payment method you used.

To start an exchange or return process please click here.

All permanent jewelry, charm bar jewelry and personalized or custom jewelry is FINAL SALE.

Essbe is not liable for lost chains or charms.

Please email hello@shopessbe.com if you have any questions or conerns.

Repair Warranty

It is our goal to take care of our customers and create a lasting relationship with a jewelry brand you can trust. There may be times when mistakes occur, but we will take care of you at no cost to you.  Our 30-day warranty covers the following:

  • The item has manufacturing defects such as a faulty clasp, a faulty string, etc.
  • Aspects of the item are missing or incorrect, e.g., the bracelet is misspelled, the gold is ordered but the silver is received, and the sizing is not correct.

The warranty does not cover broken chains or broken beaded bracelets.

Beaded Bracelet Restring Policy:

If the elastic string wears out or snaps within a year, we can restring it. There will be a base charge of $10 for restringing. In order to restring the bracelet, you would need all the beads or there would be an extra charge.

Customers are responsible for shipping to and from our studio in Michigan.

Sale page products are final sale and are not covered by a warranty.

Essbe Permanent Jewelry Reweld Policy:
The minimalist appearance and ease of wearing permanent jewelry makes it the perfect choice for everyday wear. Despite the fact that you do not take it on and off each day, they are still delicate pieces of jewelry that can break.

Should your bracelet, anklet or necklace:

• Get caught on something
• Break
• Stretch

Visit us at a pop-up, book an appointment or walk-in for a Permanent Jewelry Adjustment! If we are unable to repair the chain or you want to different style chain we will offer you a discount to replace the chain.

Essbe is not liable for lost chains. Permanent jewelry or custom pieces are final sale.